Shipping Policy

Welcome to Haiyang City Busy Dou E-commerce Service Department. We strive to provide you with the best shopping experience, and part of that experience is ensuring your order is delivered in a timely and efficient manner. Please read our Shipping Policy carefully to understand our practices regarding your orders.

1. Shipping Destinations

We ship to most locations worldwide. However, please note that there may be restrictions on some products for certain international destinations, and we may not be able to ship to certain locations.

2. Processing Time

• Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

3. Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary depending on the delivery address and shipping method chosen.
• Delivery Estimates: Delivery times depend on the shipping method selected. Estimated delivery times are:
  • Standard Shipping: 7-14 business days
  • Express Shipping: 3-7 business days
• Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on various factors, including customs clearance and local postal service processing.

4. International Shipping

• Customs, Duties, and Taxes: Haiyang City Busy Dou E-commerce Service Department is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Customs Clearance: International shipments may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order through our website or the carrier’s website.

6. Shipping Restrictions

• P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses.
• Restricted Items: Certain items may be subject to additional shipping restrictions due to local regulations or shipping carrier limitations.

7. Damaged or Lost Packages

• Damaged Packages: If you receive a damaged package, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will work with the shipping carrier to resolve the issue.
• Lost Packages: If your package is lost in transit, please contact us at [email protected]. We will initiate an investigation with the shipping carrier and do our best to locate your package or offer a suitable resolution.

8. Incorrect Shipping Address

Please ensure all shipping information is correct before submitting your order. Haiyang City Busy Dou E-commerce Service Department is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate changes, but we cannot guarantee any adjustments after the order has been processed.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Haiyang City Busy Dou E-commerce Service Department
Haiyu Road Sweater Industry Innovation Park,
Haiyang Development Zone,
Yantai City, Shandong Province, 265122
Email: [email protected]

Thank you for shopping with Haiyang City Busy Dou E-commerce Service Department. We appreciate your business and are committed to providing you with excellent service.