Refund and Returns Policy

Thank you for shopping with Haiyang City Busy Dou E-commerce Service Department. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

  • Eligibility for Returns: You have 30 days from the date of receipt to return items that are unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to, clearance items, personal care items, and customized products. Please check the product description for any exceptions.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to proceed.

2. Refunds

  • Refund Processing: Once we receive your return and inspect the item(s), we will notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition, damaged, or missing parts for reasons not due to our error).
  • Original Shipping Charges: Please note that original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

3. Exchanges

  • Exchanges: If you need to exchange an item for a different size, color, or product, please contact our customer service team at [email protected]. We will guide you through the exchange process. Please note that exchanges are subject to product availability.

4. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Damaged or Defective Items

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receipt at [email protected] with your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue promptly.

6. Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our standard return process.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer service team:

Haiyang City Busy Dou E-commerce Service Department
Haiyu Road Sweater Industry Innovation Park,
Haiyang Development Zone,
Yantai City, Shandong Province, 265122
Email: [email protected]

Thank you for shopping with Haiyang City Busy Dou E-commerce Service Department. We appreciate your business and are committed to providing you with a positive shopping experience.